You order today we post tomorrow. We use a next-day professional courier service. We charge €9.00 postage and packaging for every order – irrespective of size. Our system automatically applies a €9.00 postage and packaging fee to every order. If we feel this is too expensive for the size of your order, we usually include free samples of other products to compensate. If the cost of delivery is more than €9.00, “GRASPIT” pays the excess. The customer only pays €9.00.
If you are not happy with any of the products you have purchased from “GRASPIT”, please return them to us within five working days. We will refund the price to you or exchange them for other products. PLEASE CONTACT US FIRST !
“GRASPIT” will pay your return postage costs if the return is a result of an error on our part. However, if products were correctly sent out by “GRASPIT”, we will not pay return postage costs.
All products must be returned as new to qualify for a refund or exchange. “GRASPIT” reserves the right to reject products that are received in less than “new condition”. Products will be returned to the customer if they are not eligible for a refund.
A copy of the original invoice must be included with your return. Failure to do so will result in an unprocessed return.
All returns should be returned to:
5 Fancourt Road,